Nobody knows at a glance where each rug is in the process, how long it's been there, or who is responsible for the next step.
Rugs sit in the workshop beyond the 2-week target without any alert. Customers wait longer than promised, with no one noticing.
Before & after photos are not consistently captured. Without them, there's no proof of work quality and no protection if a client disputes the result.
When something goes wrong, there's no way to trace back who did what and when. No audit trail means no learning and no improvement.
Every rug has a unique order number and moves through defined checkpoints. The team sees live status at all times from their phone.
Automatic notifications reach the whole team when a rug has been waiting too long, an inspection is overdue, or a photo is missing.
Each rug follows a defined route — Standard, Repair, or Rush. Steps can be added or skipped with a justification that stays on record.
Every action is recorded: who did it, what they changed, and when. Skipped steps are flagged with a mandatory reason — nothing disappears.
Each order is linked to a client profile. View how many rugs they've brought, past issues, special requirements, and full service history.
Built for one location today, designed to scale to a franchise. Each branch runs independently, with a global view available to ownership.
Global visibility across all branches · No operational access
Map out the exact steps for Route A (Standard), Route B (Repair), and Route C (Rush). These are the core of the button logic in the app.
Build all 5 checkpoints, the dashboard, alerts system, user management, client history, and audit log — complete from the start.
Onboard the team, set up individual logins, install as PWA on team phones, and run live with Branch 1 as the pilot location.
As new branches open, each gets its own isolated environment, branch admin, and team — onboarding in minutes, not weeks.